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Policies, Terms and Conditions

Policies, Terms and Conditions:

St John Ambulance has been is a leader in the provision of first aid products, training and community services for more than 100 years. St. John Ambulance proudly commits to ensuring that its products are of the highest quality and are free from defects in material and workmanship. Should you not be satisfied with our products for any reason, they can be returned for replacement or refund at no cost to the customer.

Our Commitment on Price

St. John Ambulance makes every reasonable effort to ensure that the prices displayed in this catalogue are in effect for a minimum of six months. However, St. John Ambulance is subject to changeable material costs, currency rates and shipping costs. Accordingly, St. John Ambulance reserves the right to revise prices if necessary. Customers are encouraged to visit us at www.sja.ca for current price listings. St. John Ambulance commits to ensuring that customers are advised of the full cost of their transaction including product costs and shipping costs at the time that their order is processed. All prices displayed in this catalogue reflect the Manufacturers Suggested Retail Price (MSRP) in Canadian dollars.Your local St. John Ambulance provincial or branch office may sell for less. Please see page 3 for a listing of the offices near you.

Payment Methods 

We accept MasterCard and Visa.

Our Commitment on Shipping

St.John Ambulance processes and ships orders within three working days of receipt, assuming the product is in stock. Normal shipping in Canada is within ten (10) working days from the date of receipt of the order. St. John Ambulance can arrange expedited shipping at an additional cost to the customer if required. St. John Ambulance maintains an extensive inventory of products but if for any reason a particular product is not in stock, St. John Ambulance will advise the customer of the expected delivery date prior to processing the payment for the order.

Our Commitment on Returning Products

Customers may return products to St. John Ambulance upon obtainment of an authorization code. St. John Ambulance will assume responsibility for shipping costs when the product return is due to any action on the part of St. John Ambulance. Shipping costs associated with an action on the part of the customer such as an incorrect order are the responsibility of the customer.

Our Commitment to Respect

St. John Ambulance respects the trust that customers have placed in us to fulfill their needs for first aid training, health care, community services and first aid products. St. John Ambulance is committed to protecting the privacy of its customers and will not share customer information with any external third party
other than the limited information required by our registered agent for purposes of shipping. For additional information on our privacy policy, please visit us at www.sja.ca

Special Orders

Special Orders consist of those items that St. John Ambulance is able to purchase on behalf of our customers which are not listed as part of our regular product offering.
Minimum quantities apply.
Minimum order and pricing is based on
1. Volume of product requested
2. Price established by SJA approved vendors
3. Special freight and handling charges required to complete the order
4. On going demand by the client or clients
If you are looking for something that is not in the catalogue,
please contact St. John Ambulance Customer Care at (888) 840-5646 or customercare@nhq.sja.ca. You will be contacted with a response within 3-5 business days.


Privacy Policy

St. John Ambulance "SJA"  recognizes your right to privacy. Our Privacy Policy outlines personal information we may collect, how personal information is used, disclosure of personal information, safeguards for personal information, and contact information. Please read our Policy carefully so that you understand our commitment to your privacy.

St. John Ambulance may decide to change it's policy from time to time. When we do, we will post those changes on this page so that you are always aware of the personal information we collect and how we use it. 
 
Collection of Personal Information and Usage
Submissions for Information, Products, Services and/or Pledges
Personal information is collected when you provide submissions or request information about our services through our online forms. All personal information is collected from website visitors who knowingly and voluntarily provide their personal information. Examples of personal information collected on the website include first name, last name, email address, mailing address, and contact numbers. 

 The information is collected so that we may:

  • Provide and assist you with information about our  volunteer and community service programs 
  • Provide and assist you with information about our  first aid training and service programs
  • Continually enhance our understanding of your experience with St. John Ambulance
  • Share and meet your expectations in our services
  • Respond directly to your queries
  • Build awareness of our programs and services
  • Conduct and facilitate our events and fundraising appeals 
  • Manage our relationship with our clients and our donors


Consent
By submitting comments or requests, you agree and understand that the personal information you provide will be shared with those members in St. John Ambulance who have the authority to respond and/or act on the submission and/or request.
 
Should you decide to voluntarily tell us about your experience, share your stories, your ideas, your suggestions, your questions, correspondence, comments, creative ideas or graphic images, these submission become the property of St. John Ambulance, and St. John Ambulance shall be free to use the submission on an unrestricted basis for any purpose whatsoever. All submissions you provide must comply with copyright and international law. Should St. John Ambulance select your submission to be shared for the purpose of building awareness of the importance of our programs and services, you consent to sharing your first name and province, together with the submission. Should any other information be required from you, an authorized St. John Ambulance member will contact you directly.  As a courtesy, SJA will advise you by email that your submission has been selected for use by St. John Ambulance.

It is not necessary to submit any personal information.  You may contact us directly at any time by phone or by mail. For your nearest location, please select “Contact Us” at the bottom of the page.
 
Tracking Website Visits
The IP (Internet Protocol) addresses of computers (servers) become part of our statistical analysis on the use of our website using web analytic tools so we may better design services and improve access to them. However, the SJA cannot gain personally identifiable information on individual users and associate them with IP addresses. 
 
Cookies
A cookie is used when you select "Remember my selection / Retenir mon choix" in order to bring you to your site selection of choice the next time you visit www.sja.ca.  Cookies are only used to guide you back to your site selection within www.sja.ca
 
SJA Member Login
The SJA Member Login provides access to SJA’s intranet. Access is provided to visitors who are registered as active volunteers, instructors, Order of St. John members, St. John Fellowship members and employees of St. John Ambulance.  Should you comply with the above description of an SJA Member, you may request a new account by emailing support@sja.ca.   All new requests from active members require the following information: your contact reference number, first name, last name, home address, home telephone number, email address and/or date of birth to verify your personal information. 
 
Ensuring our Children's Privacy
Protecting the privacy of our youth is important. Any youth requesting information about the St. John Ambulance Youth Program for youth 13 years of age and under requires the consent of the youth's parent. Parental consent is received with the submission of a parent’s email address. St. John Ambulance will be in direct contact with the parent to re-confirm consent. Should parental consent be re-confirmed, the information collected will be retained in order to provide / manage the youth services program. Should parental consent not be re-confirmed, information shall be removed and destroyed.
 
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, SJA has implemented  appropriate physical, electronic, and managerial procedures to safeguard and secure the information SJA collects online.  For example, wherever sensitive or financial information is requested, we use 128-bit encryption. Our servers are maintained in a secure location with access restricted to authorized St. John Ambulance personnel only. 
 
Retention
The information you provide through these services is maintained only for the period of time it requires us to provide these services.  St. John Ambulance shall retain personal information provided only as a matter of course for business record retention such as commercial transactions, donor management and program and/or service management.
 
Disclosure of Personal Information
St. John Ambulance is committed to your privacy.  St. John Ambulance does not rent, sell or trade mailing lists. Disclosure of Information you provide will only be released if required to do so in order to comply with a legal request such as a search warrant, subpoena, statute or court order.

Sharing Personal Information
St. John Ambulance will not use or disclose personal information except for the purpose for which it was collected unless you have consented or as required by law.
 
At your request, you may access your personal information, at any time, by contacting your closest St. John Ambulance office.
 
Your Privacy Choices
You have a choice when it concerns your personal information. To confirm or change any of your preferences or withdraw your consent at anytime, you can contact any St. John Ambulance office in your area. Please be aware that withdrawing your consent may prevent us from providing you with material or information on St. John Ambulance. Should you have any questions or concerns regarding your personal information as described above, please submit these in writing to your Provincial/Territorial Privacy Officer.
 
Please forward any complaints concerning your personal information to the CEO or Executive Director of your Provincial / Territorial Council. For complete details on our privacy code, please visit www. sja.ca or contact the St. John Ambulance Provincial / Territorial Office in your jurisdiction.


Contacting St. John Ambulance about the Privacy Policy
If you have any questions about this privacy policy, practices of this site, or your dealings with the website, you may contact at privacyofficer@sja.ca

St. John Ambulance will be pleased to inform you of the existence, any use, and disclosure of personally identifying information, and provide you with access to that Personal Information, within 30 (thirty) days of a receipt of a written request directed to St. John Ambulance National Office, 400-1900 City Park Dr., Ottawa, Ontario K2J 1A3. Requests submitted will be supplied to the privacy officer in your region.
 
By agreeing to the privacy policy, you have read and understood the terms and conditions that have been outlined above.

Additional Information Available:
Policy Directional Statement - Priory of Canada Board of Directors

Privacy Statements are available for:
Students
SJA Members
Event Sponsors
Corporate Clients
 
DISCLAIMER AND LEGAL INFORMATION
All information available on the St. John Ambulance website (www.sja.ca) is subject to the following terms and conditions. By accessing this site, you agree to adhere to this legal notice. St. John Ambulance reserves the right to change terms and conditions at its sole discretion and without notice.

Copyright & Reprint Information
The information contained on the St. John Ambulance website is protected by copyright and trademarks.
You may produce copies of the information contained on our website for your educational, personal and non-commercial use* if the copy contains a copyright notice (© 2007 St. John Ambulance.  All rights reserved.)

Use of information must be expressly authorized by St. John Ambulance should you wish to modify or reproduce SJA website material by any means and in any form. Please submit a Request for Permission to Use Trademarkand/or  Request for Permission to Use Copyright Material.

*Public use of first aid tips and the downloadable posters are permitted if unaltered and recognition is given to St. John Ambulance.

Disclaimer for Responsibility of Content
The information on this site has been provided by St. John Ambulance as a public service. Although we endeavor to ensure the accuracy of this information, St. John Ambulance does not guarantee that the information posted is always current or correct. The content provided is not intended to be a substitute for a physician’s advice, diagnosis or treatment. You should consult your physician for specific information on personal health matters. St. John Ambulance makes no warranties, express or implied as to the fitness of the information for any purpose, or to results obtained by individuals using the information and is not responsible for any action taken in reliance on the information contained herein. 

Disclaimer for Responsibility Regarding Links to Other Sites
Please keep in mind that our legal and privacy statement applies only to www.sja.ca. Our site contains links to other sites for the convenience of visitors to the site.  We are not responsible for the privacy practices on the currency or accuracy of intformation of any other web site. Be sure to review all other sites' privacy policies before you proceed, and make sure you understand and agree with their policies concerning privacy. A link to any such site does not imply our endorsement of the materials available on these sites, nor does it assume any liability for any of the information on these sites. Visitors to external sites linked from SJA’s site are advised to contact the operators of those sites with any questions about accuracy, copyright compliance, legality, or privacy.  St. John Ambulance does not warrant or make any representations as to the quality, content, accuracy or completeness of information, text, graphics, links and other items contained on its web pages.